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Welcome to Attic Trunk! We hope you enjoy your visit and browsing through our many fine products. Attic Trunk has something for everyone, in all price ranges and of the finest quality. We are continually expanding Attic Trunk, so look in often. You just never know what will be in the Attic Trunk !
If you need help finding an item you saw previously, or just cannot find anywhere, e-mail Attic Trunk and we will do our best to assist you. | 
Attic Trunk's Warehouse
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Currently shipping to the United States including Alaska, Hawaii, U.S. Troops,
U.S. Territories, Canada and International.
Contact Information
E-mail us with questions, comments or problems with this website.
Phone or Fax: 1-877-537-1819
(toll-free for U.S., additional charges may apply to international callers)
Our voice mail system electronically notifies Customer Service and someone will return your call soon as possible.
Our mailing address is:
www.AtticTrunk.com
Suite 173
847 South Randall Road
Elgin, IL USA 60123 |
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To understand the materials our products are made of and for insect descriptions, see Glossary.
By placing an order, customer agrees to Attic Trunk's conditions, policies and terms.
CONDITIONS, POLICIES AND TERMS
ORDERING
• Get $10 Cash Back Rewards from Web Loyalty on your next two purchases.
Click "Continue" button on Confirmation page, at end of ordering.
• Attic Trunk Gift Certificates are available at Other Gifts page 1.
• Instant quantity discounts available to everyone
• Price Matching - We will discount your order to match the competitor's price.
An order can be edited up until the time it is finalized. Should your order need any changes, notify us immediately and be sure to include your order number. Status Updates are by e-mail and sent out automatically whenever order changes are made. This Status Update e-mail is the customer's confirmation that the change has been made. Changes or cancellations are only confirmed if customer receives confirmation by Status Update e-mail or other means from Attic Trunk.
Incomplete orders, such as those waiting for an address correction, missing address or alternate address to be added to a card account, will be held 30 days after which the order is cancelled and you will need to re-order.
Processing time, from the time your order is received until it ships, is about 1-2 business days and may be longer around special days and holidays. The day your order is received is not a processing day. Delivery time depends upon the type of shipping service you specify and your location. If we cannot ship using your shipping choice, we will ship using the next most similar method. Carriers do not count the day an order ships as a shipping day. Carrier's shipping transit time starts the day after the carrier receives the order/package and this is standard across all carriers. Carriers may not guarantee delivery times. Check with the carrier you select. We have provided links to all our carriers below.
United States, including Alaska, Hawaii, U.S. troops, Canada and U.S. territories can order on-line.
International orders can only be placed by e-mail.
WHOLESALE PRICING and DISCOUNTS
What this means: $6.85, 6/$39.24, 12/$74.76, 24/$143.04, 48/$266.40, 96/$505.92
When ordering from Attic Trunk, you are always ordering "per product" (each) unless stated otherwise. As shown above, the $6.85 indicates that you pay $6.85 each for a quantity of 1-5. If you order 6-11, you pay a wholesale price, i.e., $39.24 divided by 6, or $6.54 each. If you order 15, your price is $74.76 divided by 12, or $6.23 each.
In your shopping cart you will see $6.23 x 15 = $93.45.
If you wish to order a full case of a product, you must order a large enough quantity to fill the case, i.e., if a case is 24 per case, you need to order 24. There is no extra charge for display cases, just remember, for a full display case you must order enough product to fill it up. Drop down boxes allow you to select box type, display type, color, size, etc.; options that cost extra will say "(+2.00), (+5.00), (+30.00)" on that option line.
Our wholesale pricing is adjusted so more people can take advantage of the discounts as you do not have to order huge amounts of an item to get a price break. We have NO membership fees or other nonsense. You only need to meet the first wholesale ordering quantity to receive additional price discounting on a particular product.
It is important to us that purchasing wholesale products is quick and easy. For some products, where indicated, you may have to contact us for wholesale pricing. When you order in quantity, our website will instantly give you the wholesale price. The Attic Trunk shopping cart will automatically compute wholesale discounts. This wholesale price will be shown in the shopping cart as the "each" price.
PRICE MATCHING
If you find a product at a lesser price at another on-line merchant and would rather order from us, identify the product and the web address in the comments box when you order. We will discount your order to match the competitor's price. There are limitations to price matching. Product must be the same product and openly available to the public from the competitor. A competitor with a minimum order greater than ours will not be price-matched unless order meets competitors minimum order amount. Our current pricing is on our website; we do not match outdated pricing on websites that run advertising for us.
Price matching is at Attic Trunk's discretion. We want your business, so we will do what we can, within reason, to price-match products. Attic Trunk orders directly from manufacturers to give you the best prices possible. Most products we sell are already greatly discounted.
TAX EXEMPT
Applies only if you are located in Illinois. We need your tax-exempt certificate, with identification number, on file, to make your order tax exempt. During the ordering process, at the bottom of the "Payment Page", you can enter your tax exempt ID. Upon order completion, our website will generate an Order / Invoice Number. Put that number on your tax exempt ID certificate. Your certificate can be e-mailed to us (if you have it in PDF format), or faxed to us at 877-537-1819. Tax ID certificates may also be mailed to us at the address at the top of this page.
PAYMENT METHODS
We accept American Express, Diner's Club, MasterCard, VISA, Yahoo! Wallet Express Checkout,
check / debit card, certified check / cashiers check (for U.S. customers only), MoneyGram or Western Union wire transfer. Sorry, no personal or business checks, C.O.D., PayPal®, postal money orders, or purchase orders. Minimum order is $10.00.
Certified Checks and Wire Transfers - what you need to know
For certified checks and wire transfers, no account numbers are needed at time of on-line ordering (leave that blank.) Wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending your payment to us. Certified checks can be mailed to www.AtticTrunk.com, Suite 173, 847 South Randall Rd, Elgin, IL 60123. Sometimes Attic Trunk may request that you pay by wire transfer (usually with large orders from new customers). If you plan on using wire transfer, here's how to reach these services:
MoneyGram wire transfer: Locate your nearest agent on-line at MoneyGram or call 800-866-8800 (toll free.) MoneyGram is probably the best choice for U.S. customers.
Western Union wire transfer: Locate your nearest agent on-line at Western Union or call 800-325-6000 (toll free.) Western Union is probably the best choice for international customers.
Regardless which method you choose, wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending payment to us.
SHIPPING
• Shipping cost is estimated; your bill is adjusted, up or down, to the actual cost of shipping.
• Shipping to U.S. troops anywhere(APO/FPO addresses)
• International shipping is available on most products. Some products, such as the "AT" series, do not direct ship without incurring a second shipping charge.
• We pack boxes to, or exceeding, UPS shipping standards so your order arrives undamaged.
Excludes full or nearly full cases.
Our website will do it's best to accurately estimate your shipping cost when you place an order, but this is only an estimate. At time of order placement, the estimated shipping cost will be based on shipping one box from one location. The shipping estimator cannot compute shipping cost for products added to an order from drop-down boxes, shipping from multiple locations, shipping multiple boxes, dimensional weight upcharges, delivery zones or total cost of packing materials. Estimated shipping cost will be adjusted, up or down, to the actual shipping cost. Shipping weights on items are approximates only. Orders shipping in multiple boxes, and/or from multiple locations, will be billed shipping charges for all shipped. By placing an order, customer agrees that a shipping increase of up to $20.00 is authorized. Attic Trunk does not notify customers of cost increases for less than $20.00.
Attic Trunk uses estimated shipping costs, rather than a flat rate, because the website offers such a large variety of merchandise; some items are heavy, some light, and some very delicate, each requiring specialized packaging. Shipping cost either includes, or can be affected by: delivery speed, weight, dimensional weight (box dimensions), packing supplies required, delivery zone, residential or business delivery, fuel charges, insurance, multiple shipping locations. UPS charges $5.00 per address correction on shipments. If UPS has to correct your shipping address, customer agrees to pay $5.00 per address correction. Address correction fee will billed by Attic Trunk.
An "Over Maximum Limits" charge, determined by the carrier, can apply to any packages that exceed the carrier’s size limits or when dimensional weight exceeds package weight. This may occur on odd shaped products, certain fountains and computer cases. Light bulbs require a lot of cushioning and often ship in medium to large boxes. Upgraded shipment services provided by carriers may add additional cost to shipment(s) such as up-charge for dimensional weight. Largest cost increases are usually on orders with upgraded shipping that must ship in a box larger than approximately 8" x 8" x 7".
Processing time, from the time your order is received until it ships, is about 1-2 business days and may be longer around special days and holidays. The day your order is received is not a processing day. Delivery time depends upon the type of shipping service you specify and your location. If we cannot ship using your shipping choice, we will ship using the next most similar method. Carriers do not count the day an order ships as a shipping day. Carrier's shipping transit time starts the day after the carrier receives the order/package and this is standard across all carriers. Carriers may not guarantee delivery times. Check with the carrier you select. We have provided links to all our carriers below.
Most products ship from the midwest, "AT" product codes ship from the west, chemicals ship from the east coast. No jewelry orders will be shipped using USPS Ground for insurance reasons.
We are monitoring shipping rates, as our goal is to charge only the actual shipping costs.
For orders weighing over 150 pounds, website cannot calculate shipping. Shipping charges will be added manually to your order and will show on your Status Update e-mail.
When you get to the Payment Form, if you have any questions or a need by date, please put a note in the "Comments" box when you order. Attic Trunk does not guarantee delivery dates.
Tracking Numbers
Orders are updated with tracking numbers within 24 hours of confirmed shipment. If your tracking number shows "in transit" or "billing information" and nothing else, that would mean it is enroute to the carrier's nearest hub. When the hub checks it in, the carrier's computers will show the new status.
Confirmation E-mail / Status Updates
A confirmation e-mail is sent out as soon as an order is submitted. Status updates are automatically
e-mailed anytime an order is touched prior to shipping. If you do not receive a confirmation e-mail from us, please check your spam, bulk, or junk mail folders. If you find the e-mail there, your ISP, or your own software spam-blocker or filters, are diverting our e-mail. You may receive e-mail from these addresses, so make sure they are not blocked by your spam filter:
orders@store.yahoo.com
attictrunk.com
rate-merchant@store.yahoo.com
UPS GROUND
1-6 business days
-50 United States including Alaska and Hawaii
-no P.O. Boxes
-UPS real-time rates, minimum charge is usually $7.50--$12.00
-costs vary depending on final box weight, dimensional weight, distance of shipment
-uses tracking numbers
-packages are insured
-cost is the same or cheaper than USPS for boxes 3 pounds or more
-best value, packages arrive on-time, excellent tracking and customer service
-"LT" series products will ship Fedex Ground instead
UPS 3-DAY SELECT
1-3 business days
-48 Contiguous United States ONLY; not Alaska; not Hawaii;
-no P.O. Boxes
-UPS real-time rates, minimum charge is about $20.00
-costs vary depending on final box weight, dimensional weight, distance of shipment
-uses tracking numbers
-packages are insured
-good value, packages arrive on-time, excellent tracking and customer service
-pricing increases rapidly as box size or weight increases
-If not sent UPS, then it will go DHL
USPS PRIORITY MAIL
3-4 business days;
5-7 business days for Alaska, Hawaii or U.S. territories
-Alaska, Hawaii, U.S. territories and P.O. Boxes in U.S. ONLY;
-no chemicals
-base fee of $4.60, plus $1.63 per pound and insurance
-shipping to Alaska, Hawaii or U.S. territories may cost more and may add days to carriers delivery time
-for products that start with code "AT", the minimum shipping charge is $20.00
-costs vary depending on final box weight, dimensional weight, distance of shipment
-all packages ship insured and have a delivery confirmation tracking number
-no chemicals
-subtotal of order must be $500 or less
-only cheaper than UPS if package is 3 pounds or less
-international shipments will be "in case of non-delivery, treat as abandoned" per post office and customer assumes all risk
-certainly not the best shipping method; packages get lost, USPS website tracking often does not work, delivery may not be on-time, poor customer service
Some products, such as the "AT" series, do not direct ship to U.S. territories. However, these products can be shipped to our Midwest location, repackaged and shipped a second time which would require a second shipping charge. Customer will be e-mailed before processing only if the extra cost exceeds $20.00 and customer will be billed for these additional shipping costs.
USPS EXPRESS MAIL
1-2 business days
-base fee of $19.75, plus $2.70 per pound
-shipping to Alaska, Hawaii or U.S. territories may cost more and may add days to carriers delivery time
-costs vary depending on final box weight, dimensional weight, distance of shipment
-all packages ship insured and have a delivery confirmation tracking number
-no chemicals
-subtotal of order must be $500 or less
-certainly not the best shipping method; packages get lost, tracking numbers usually miss the scanner, delivery may not be on-time, poor customer service
-not available for products that start with code "AT"
-international shipments will be "in case of non-delivery, treat as abandoned" per post office and customer assumes all risk
FREIGHT #1
-contiguous U.S. only; not Alaska; not Hawaii;
-use this method for large orders of computer equipment (cases, monitors, LCDs, power supplies), heavy fountains, any usually large orders or large product(s) will ship as palletized product
-all freight shipments will be quoted prior to shipping
-freight charge will be adjusted to actual shipping cost same as with our other shipping methods
-during the ordering process, when you select freight #1, your starting freight is $145 and will be adjusted up or down from that
-for multiple pallets, there will be an additional charge
-freight prices change as often as fuel prices change
-freight shipping damage insurance coverage varies from carrier to carrier. Some carriers have very limited reimbursement, such as 10 cents on the pound, and may also reimburse only partial freight shipping cost
FREIGHT #2
-contiguous U.S. only; not Alaska; not Hawaii;
-for palletized Rescue products only
-no charge
-order must be large enough to qualify; orders that are too small will be changed to UPS Ground
U.S. TROOPS WITH APO/FPO ADDRESSES
U.S. Troops Ordering
U.S. Troops with an APO/FPO address are not considered international and can order online same as United States
U.S. Troops Payment
We accept American Express, Diner's Club, MasterCard, VISA, Yahoo! Wallet Express Checkout,
check / debit card, certified check / cashiers check (for U.S. customers only), MoneyGram or Western Union wire transfer. Sorry, no personal or business checks, C.O.D., PayPal®, postal money orders, or purchase orders. Minimum order is $10.00.
Certified Checks and Wire Transfers - what you need to know
For certified checks and wire transfers, no account numbers are needed at time of on-line ordering (leave that blank.) Wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending your payment to us. Certified checks can be mailed to www.AtticTrunk.com, Suite 173, 847 South Randall Rd, Elgin, IL 60123. Sometimes Attic Trunk may request that you pay by wire transfer (usually with large orders from new customers). If you plan on using wire transfer, here's how to reach these services:
MoneyGram wire transfer: Locate your nearest agent on-line at MoneyGram or call 800-866-8800 (toll free.) MoneyGram is probably the best choice for U.S. customers.
Western Union wire transfer: Locate your nearest agent on-line at Western Union or call 800-325-6000 (toll free.) Western Union is probably the best choice for international customers.
Regardless which method you choose, wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending payment to us.
U.S. Troops Shipping
USPS PRIORITY MAIL FOR U.S. TROOPS APO/FPO
3-4 business days
5-7 business days for U.S. troops in Alaska, Hawaii or U.S. territories
-shipping to U.S. troops APO/FPO only;
-base fee of $4.60, plus $1.63 per pound and insurance
-international documentation fee waived although P.O. requires it be completed for all APO/FPO addresses
-shipping to troops in Alaska, Hawaii or U.S. territories may cost more and may add days to carriers delivery time
-costs vary depending on final box weight, dimensional weight, distance of shipment
-all packages ship insured and have a delivery confirmation tracking number
-chemicals will be accepted
-subtotal of order must be $500 or less
-only cheaper than UPS if box is 3 pounds or less
-certainly not the best shipping method; however, for APO/FPO, this is the only choice available
-shipments will be "in case of non-delivery, treat as abandoned" per post office and customer assumes all risk
Some products, such as the "AT" series, do not direct ship. However, these products can be shipped to our Midwest location, repackaged and shipped a second time, which would require a second shipping charge. Customer will be e-mailed before processing only if the extra cost exceeds $20.00 and will be billed for these additional shipping costs.
Attic Trunk and our manufacturers do not guarantee results of pest control product used outside North America. Pest control products are designed to work on, and have been tested on, North American species.
Most products can be shipped internationally but there is always a chance that there may restrictions on certain items shipping into some countries. It is the responsibility of the customer to be aware of these restrictions.
CANADA
Canada Ordering
Canada is not considered international and can order on-line same as United States.
Canada Payment
We accept American Express, Diner's Club, MasterCard, VISA, Yahoo! Wallet Express Checkout,
check / debit card, certified check / cashiers check (for U.S. customers only), MoneyGram or Western Union wire transfer. Sorry, no personal or business checks, C.O.D., PayPal®, postal money orders, or purchase orders. Minimum order is $10.00.
Certified Checks and Wire Transfers - what you need to know
For certified checks and wire transfers, no account numbers are needed at time of on-line ordering (leave that blank.) Wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending your payment to us. Certified checks can be mailed to www.AtticTrunk.com, Suite 173, 847 South Randall Rd, Elgin, IL 60123. Sometimes Attic Trunk may request that you pay by wire transfer (usually with large orders from new customers). If you plan on using wire transfer, here's how to reach these services:
MoneyGram wire transfer: Locate your nearest agent on-line at MoneyGram or call 800-866-8800 (toll free.) MoneyGram is probably the best choice for U.S. customers.
Western Union wire transfer: Locate your nearest agent on-line at Western Union or call 800-325-6000 (toll free.) Western Union is probably the best choice for international customers.
Regardless which method you choose, wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending payment to us.
Canada Shipping
UPS STANDARD TO CANADA ONLY
1-5 business days
-no P.O. Boxes
-UPS real-time rates; minimum charge is usually $15.00-$19.00
-costs vary depending on final box weight, dimensional weight, distance of shipment
-uses tracking numbers
-packages are insured
Some products, such as the AT series, do not direct ship. However, these products can be shipped to our Midwest location, repackaged and shipped a second time which would require a second shipping charge. Customer will be e-mailed before processing only if the extra cost exceeds $20.00 and customer will be billed for these additional shipping costs.
U.S. TERRITORIES
U.S. Territories Ordering
U. S. territories are not considered international and can order on-line same as United States.
U.S. Territories Payment
We accept American Express, Diner's Club, MasterCard, VISA, Yahoo! Wallet Express Checkout,
check / debit card, certified check / cashiers check (for U.S. customers only), MoneyGram or Western Union wire transfer. Sorry, no personal or business checks, C.O.D., PayPal®, postal money orders, or purchase orders. Minimum order is $10.00.
Certified Checks and Wire Transfers - what you need to know
For certified checks and wire transfers, no account numbers are needed at time of on-line ordering (leave that blank.) Wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending your payment to us. Certified checks can be mailed to www.AtticTrunk.com, Suite 173, 847 South Randall Rd, Elgin, IL 60123. Sometimes Attic Trunk may request that you pay by wire transfer (usually with large orders from new customers). If you plan on using wire transfer, here's how to reach these services:
MoneyGram wire transfer: Locate your nearest agent on-line at MoneyGram or call 800-866-8800 (toll free.) MoneyGram is probably the best choice for U.S. customers.
Western Union wire transfer: Locate your nearest agent on-line at Western Union or call 800-325-6000 (toll free.) Western Union is probably the best choice for international customers.
Regardless which method you choose, wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending payment to us.
U.S. Territories Shipping
USPS PRIORITY MAIL
3-4 business days;
5-7 business days for Alaska, Hawaii or U.S. territories
-Alaska, Hawaii, U.S. territories and P.O. Boxes in U.S. ONLY;
-shipping to Alaska, Hawaii or U.S. territories may cost more and may add days to carriers delivery time
-no chemicals
-base fee of $4.60, plus $1.63 per pound and insurance
-for products that start with code "AT", the minimum shipping charge is $20.00
-costs vary depending on final box weight, dimensional weight, distance of shipment
-all packages ship insured and have a delivery confirmation tracking number
-no chemicals
-subtotal of order must be $500 or less
-only cheaper than UPS if package is 3 pounds or less
-certainly not the best shipping method; packages get lost, USPS website tracking often does not work, delivery may not be on-time, poor customer service
Some products, such as the "AT" series, do not direct ship to U.S. territories. However, these products can be shipped to our Midwest location, repackaged and shipped a second time which would require a second shipping charge. Customer will be e-mailed before processing only if the extra cost exceeds $20.00 and customer will be billed for these additional shipping costs.
Attic Trunk and our manufacturers do not guarantee results of pest control products used outside North America. Pest control products are designed to work on, and have been tested on, North American species.
INTERNATIONAL
International Ordering
International orders are placed by e-mail only. In your e-mail include (1) the products you are ordering;
(2) the quantity of each item; and (3) your shipping address. U.S. Troops, Canada and U. S. Territories are not considered international.
International Payment
International orders are paid only by wire transfer or a cashiers/certified check made out in U.S. funds. Do not send payment until we give you the order total with the international shipping cost. After payment is received, we will ship your order.
Certified Checks and Wire Transfers - what you need to know
For certified checks and wire transfers, no account numbers are needed at time of on-line ordering (leave that blank.) Wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending your payment to us. Certified checks can be mailed to www.AtticTrunk.com, Suite 173, 847 South Randall Rd, Elgin, IL 60123. Sometimes Attic Trunk may request that you pay by wire transfer (usually with large orders from new customers). If you plan on using wire transfer, here's how to reach these services:
MoneyGram wire transfer: Locate your nearest agent on-line at MoneyGram or call 800-866-8800 (toll free.) MoneyGram is probably the best choice for U.S. customers.
Western Union wire transfer: Locate your nearest agent on-line at Western Union or call 800-325-6000 (toll free.) Western Union is probably the best choice for international customers.
Regardless which method you choose, wait for an e-mail from us to confirm that your order is in stock and that your shipping cost is correct before sending payment to us.
International Shipping
Minimum cost for shipping products that can direct ship is about $26.00 to 40.00 per box. Shipments will be "in case of non-delivery, treat as abandoned" per post office and customer assumes all risk.
Some products, such as the "AT" series, do not direct ship. However, these products can be shipped to our Midwest location, repackaged and shipped a second time, which would require a second shipping charge. Customer will be e-mailed before processing only if the extra cost exceeds $20.00 and will be billed for these additional shipping costs.
Most products can be shipped internationally but there is always a chance that there may restrictions on certain items shipping into some countries. It is the responsibility of the customer to be aware of these restrictions.
Attic Trunk and our manufacturers do not guarantee results of pest control products used outside North America. Pest control products are designed to work on, and have been tested on, North American species.
PRODUCT DESCRIPTIONS
Items illustrated are actual photos of the products available at the time. The pictures on the product packaging may vary slightly from the actual product. All sizes of products at Attic Trunk's website are approximate. Although our staff works diligently to insure the accuracy of copy descriptions, product pictures, options and prices, we reserve the right to correct typographical and photographic errors. Attic Trunk is not responsible for any inaccurate product descriptions or product claims.
Attic Trunk does its best with generous product descriptions, pictures and help via phone or e-mail to help customers get the right products the first time. Ultimately is up to the customer to decide which product is right. Attic Trunk is not responsible or liable for any inconvenience, damages, shipping charges, or anything else related to product(s) that failed to meet customer expectations.
Computer operating systems do not always report system resources correctly. Microsoft operating systems do not report CPU speed correctly, especial on laptops. CPU speed for laptops should be checked in the CMOS setup, for this reason.
SUBSTITUTIONS
Attic Trunk and its manufacturers reserve the right to update model designs, or substitute models or colors, whenever these changes represent an equal or better value for our customers. It is not the responsibility of Attic Trunk to notify customers of product substitutions or changes as manufacturers do not notify Attic Trunk of product design changes or substitutions. Attic Trunk is not responsible or liable for any inconvenience, damages, shipping charges, or anything else related to product(s) that failed to meet expectations.
DEFECTIVES
Most defective products are handled directly by manufacturers. Manufacturer determines product warranty durations and what will, or will not, be covered by warranty. Some products may be warranteed for only days, while other products have a year or more. Depending on the product, the warranty may be handled by the manufacturer directly or sometimes by Attic Trunk. Customer agrees to bear all shipping charges and all risk of loss for the returned product and understands Attic Trunk does not reimburse for shipping costs to or from the customer on defective items being returned. Customer agrees that all returned products will be 100% complete, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned defective product is missing, Attic Trunk's Defective Exchange Procedure will be breached and Attic Trunk will reject the entire defective item or may choose to impose additional charges against the customer for replacement of the missing component(s).
Defectives handled by Attic Trunk require an Return Merchandise Authorization (RMA) number prior to defective return. Defectives can only be replaced with the same product and not refunded or credited. If a product you receive is defective, e-mail us immediately with your order number (found on the e-mail status update) and a detailed explanation of the defect, prior to sending anything back.
Attic Trunk does test products claimed to be defective for quality control purposes. Sending back products as defective when they are not, voids the defective exchange. Fountain and pond pumps are water cooled thus running them without water will burn up the motor which is not a defect. Improperly handled halogen bulbs will blister and burn out prematurely, also not a defect.
Defective exchanges can only be shipped back in a corrugated box with a tracking number and insurance. Shipping anything back in an envelope via USPS voids the defective exchange as the USPS machines will damage or destroy the envelope if it is not totally flat. Defective exchanges that have not followed this procedure will not be processed.
Should any issuing bank disputes occur, customer agrees to pay $20.00 per dispute case, which will be billed via same method to the customer.
SHIPPING DAMAGE AND LOST PACKAGES
For lost packages, the customer should call the carrier. The carrier may have notes the driver made, such as: behind bush, inside storm door, etc. For any kind of shipping damage or lost package, it is up the customer to notify Attic Trunk. Re-ordering is the fastest way to get a replacement, however, we recommend waiting for the determination from the carrier before re-ordering. If re-ordered and the carrier delivers first shipment late, you will be billed for all shipments, which are not returnable.
Shipping damage and lost package insurance coverage varies from carrier to carrier. Some carriers have very limited reimbursement, such as 10 cents on the pound and may not reimburse complete freight shipping cost. Attic Trunk is not responsible for reimbursement of any costs related to shipping damage, freight damage, lost packages. Nothing will be credited or re-shipped to customer until carrier completes investigation of damaged or lost package. Should any issuing bank disputes occur, customer agrees to pay $20.00 per issuing bank dispute case, which will be billed via same method.
ALL SALES ARE FINAL
All sales are final, no returns, no exchanges, no refused shipments. Any return charges from refused shipments will be billed back to customer. Should any issuing bank disputes occur, customer agrees to pay $20.00 per issuing bank dispute case, which will be billed via same method. Opening an issuing bank dispute case voids all previous offers made by Attic Trunk to resolve the problem.
KID SAFETY
Attic Trunk is a "kid safe" site, which means we restrict all adult banners from displaying and have no links to adult sites. Our links are maintained manually, so we can monitor sites to which we are linked. We try to avoid links from Attic Trunk to sites that use pop-ups or anything considered not "kid safe". Attic Trunk is not responsible for content of other sites, or pop-ups from other sites, to which you can transfer from Attic Trunk (either by a link or banner).
Attic Trunk uses Internet Content Rating Association®, "ICRA". All of Attic Trunk is "safe for kids." If you have a newer browser version, ICRA settings are adjustable to stop your browser from going to adult sites at the rating level you select (it may be called "content advisor" in your browser). The ICRA ratings, our web site informs your browser of our rating. For more information on either one, click it's icon at the top of the page.
If you are using Microsoft Internet Explorer 5.x or newer, and you wish to use your "content advisor" at the top, click on "tools", click "internet options", click on the "content" tab, you should now see your "content advisor". You may need to "enable" it, if "settings" is not lit up. Otherwise click "settings" to adjust your "content advisor".
PRIVACY POLICY
SECURITY and ENCRYPTION
Attic Trunk uses the most sophisticated level of security. All orders and payment information will be encrypted (scrambled) using industry standards. In addition, all Attic Trunk servers and computers are protected by advanced firewall technology. This encrypted and secure data is routed to Attic Trunk, decrypted and processed. An order confirmation e-mail is sent to the customer. Attic Trunk's security (SSL API) guarantees that the orders and payment information generated by the web server remains totally secure. All transactions done with Attic Trunk are processed in "real time" to keep your information secure. Your credit card numbers and personal information are encrypted (scrambled) making it nearly impossible to capture them as they travel over the web. Experts in security believe your credit card information is much more at risk when you give your credit card to a waitress who takes it into a back room to swipe on the restaurant's machine.
Is Yahoo! Shopping Secure?
If you are not the kind of person who worries about being hit by lightning as you are crossing the street, you probably do not have to worry that your credit card number will be intercepted on the way to a secure web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."
The above text was pulled from "Is Yahoo! Shopping Secure?" on 10-16-99
Internet shopping safety: The common theme of articles, with regard to this issue, is "avoid buying from internet businesses that use a PO BOX for their address". See our links below.
Related Links:
Visa -online safe shopping guide
Safe Shopping -helping you order safely when shopping online
Is Yahoo! Shopping Secure?
How Encryption Works
Should I use my credit card on the Internet? Is it safe?
Trouble with our links? Microsoft Internet Explorer 4.0 and 4.01 users, more information on the fix for this is at the middle of our FREE stuff page. (Click this special link)
MASS COMPUTING PROJECTS
Attic Trunk donates computer processing time to mass-computing or distributed computing projects.
Stanford University Folding@Home project. What is Folding@Home ?
Can I join the Attic Trunk Folding@Home Team ? Yes, you can on our team page.
University of California at Berkeley project SETI. SETI@home is a scientific experiment that uses Internet-connected computers. You can participate by running a free program that downloads and analyzes radio telescope data. See articles on project SETI
SETI@Home Home Page Can I join the Attic Trunk SETI@Home Team ?
Yes, you can on our join team page. Check team status. |
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